Frequently asked questions - My account

Can I view the history of my Flying Blue shop for Miles purchases?

Yes, you can always check your purchase history.

When you make a purchase, it will be visible in your account within 2 to 7 working days with the status of the number of ‘pending’ Miles earned.

Where can I see the messages I have exchanged with Customer Service?

You can consult your messages by clicking on ‘My account’ and then on the ‘My messages’ tab.

How can I subscribe to the Flying Blue shop for Miles newsletter?

If you did not subscribe to the newsletter when you signed up for Flying Blue shop for Miles, you can apply for Flying Blue shop for Miles marketing newsletters from our contact form, which you can find under the ‘Contact’ heading.

How can I unsubscribe from Flying Blue shop for Miles newsletter?

You can submit an unsubscribe request to the Flying Blue shop for Miles newsletters via the Contact form under the ‘Contact’ section. Please note : Even after unsubscribing from the marketing newsletter, you will continue to receive emails that are necessary for the correct operation of the Flying Blue programme (Miles statements, offer activations...).

How do I close my Flying Blue shop for Miles account?

You can submit a closure request of your Flying Blue shop for Miles account via the Contact form under the ‘Contact’ section.