Frequently asked questions - Miles

How do I earn Miles via the Flying Blue shop for Miles website?

Miles are earned on the amount of your purchases excluding taxes and shipping costs. For example: a partner company offers 10 Miles for every €10 spent on purchases made via Flying Blue shop for Miles. You buy a dress for €100, excluding tax, on the partner company’s website. By making your purchase through the Flying Blue shop for Miles website, you earn 100 Miles for your Miles account. Once your Miles have been validated by the partner company in your Flying Blue shop for Miles account, they are automatically transferred to your Flying Blue account.

To earn Miles on all your online purchases:

  • Sign into Flying Blue shop for Miles via the Flying Blue website and search for the partner company;
  • Check the conditions for giving Miles on the partner company profiles in the ‘Offer conditions’ section;
  • Click on ‘Benefit from this offer’;
  • Avoid preparing your shopping cart in advance and be sure to place your order without visiting other sites at the same time so as not to lose our filed cookies;

Your purchase will appear in your Flying Blue shop for Miles account within 2 to 7 business days after your purchase, and your Miles will be validated within 48 hours to 90 days, provided all the relevant conditions have been met.

Don’t forget: in order to earn Miles, your browser and anti-virus software must accept cookies. Some software, such as AD Block and Kaspersky, block them. It is best to disable them before making your purchase. Visit the Browsing and Cookies page for more info.

If you make several purchases in the same day, you must systematically return to the Flying Blue shop for Miles website for each one and click on the ‘Benefit from this offer’ button on the partner company’s profile in order to receive Miles on your purchase.

Do I have to visit the Flying Blue shop for Miles website every time I make a purchase in order to earn Miles?

Before making any purchase online, you must systematically connect to the Flying Blue shop for Miles website.

Once you are connected to the Flying Blue shop for Miles website, go to the profile of the partner company with which you wish to make your purchase.

When shopping on partner auction site, at each stage (bidding, payment) you must pass through the Flying Blue shop for Miles website.

How are Miles calculated on my purchases?

With partner companies, the number of Miles earned corresponds to the number of points accumulated on the amount, excluding taxes and shipping costs, of your purchases.

Miles are calculated on the price excluding VAT, shipping, packaging, cash on delivery, warranty extensions, insurance, booking and administration fees, airport taxes, club memberships, gift certificates, coupons and vouchers. Used purchases are not subject to VAT and Miles are earned based on the amount paid.

Why can I earn more Miles with one company than another?

Our partner companies decide themselves on the number of Miles earned when making a purchase with them.

I often visit an online shop but it does not appear on the Flying Blue shop for Miles website. How can I have them added?

We are constantly looking for and adding new partner companies to help you earn even more Miles on your purchases. Don’t hesitate to contact us if you know of a service or online shop that you think is appealing or that would be an interesting addition to our non-exhaustive list.

I am interested in a specific company but they no longer appear on the list. Why is that?

Occasionally, shops decide to withdraw from the Flying Blue shop for Miles site and no longer offer Miles to our members on a temporary or permanent basis.

Are Miles earned through Flying Blue shop for Miles valid throughout the year, and can I earn them when shopping the sales?

Yes, absolutely. They are valid throughout the year and can be earned in the sales!

Can I earn Miles on all the products that are sold by the partner companies?

Miles from the Flying Blue shop for Miles programme can be earned on the majority of products sold by our partner companies. An extensive list of terms and conditions is available on the profile of each partner company.

Please note : services including extended warranties, insurances, deliveries, and payments made by gift vouchers are excluded from earning Miles.

Is it more expensive to make my purchases via Flying Blue shop for Miles?

No, you will not pay any more when you make purchases at your regular company websites when accessing them via the Flying Blue shop for Miles website. Pricing is exactly the same as when you make purchases directly from the retailer; however, by using our site, you can earn Miles on each of your purchases. Our service is entirely free.

My Miles do not appear in my Flying Blue shop for Miles account, why is that?

Miles should take between 2 and 7 working days to appear in your account. The main reasons why Miles do not appear are:

  • You have not visited the Flying Blue shop for Miles website before making your purchase;
  • You were not logged into your Flying Blue shop for Miles account before clicking on the retailer's redirect link;
  • Your browser and anti-virus are not set to accept cookies (our system is not compatible with advertising blockers (such as AD Block) and anti-virus (such as Kaspersky);
  • You visited another website after activating your offer. The partner retailer has therefore not recognised the Flying Blue shop for Miles site as the intermediary site, because the last cookie filed was not ours;
  • You have placed several orders during the day at the same retailer without returning each time to the Flying Blue shop for Miles website;
  • You have finalised your order by phone;
  • The Miles conditions for the retailer where you made your purchase indicate that earning Miles does not apply to the product or service you ordered;
  • You have returned part or all of your order;
  • Your Miles balance has been reset after 24 months without having reached the initial level of 250 validated Miles following one or more purchases made via Flying Blue shop for Miles;

If none of the above reasons explain why your Miles have not appeared in your Flying Blue shop for Miles account or if your order has not been returned, please contact our Customer Service.

I contacted you about some missing Miles relating to a purchase. How much time must I wait until I see my Miles appear?

To determine if your purchase is valid, the merchant reviews the transaction details you provided us with (name, address, Flying Blue membership number, order value, order number and retailer confirmation of your order). Most retailers review all transactions in detail, and it can take up to 90 days before they contact us to confirm your purchase.
The validation period for Miles varies from 48 hours to 90 days, depending on our partner retailers.
The Miles validation period is different for every retailer. The product return and refund policy in place may vary from one retailer to the other. We suggest that you consult all the conditions for earning Miles on the retailer’s profile.

Tour operators and service providers generally confirm Miles within a minimum of one month after completion of the stay or usage of the service.

The amount of Miles or my order is not correct. How can I communicate this to you?

In this case, we suggest that you send us the order confirmation email that our partner retailer sent you (or a screenshot of it, if you are unable to save your emails), a screenshot of your Flying Blue shop for Miles account, ‘My purchases’ tab or your purchase invoice, via our contact form.

Remember : Miles are calculated based on the price excluding VAT, shipping, packaging, cash on delivery, warranty extensions, insurance, booking and administration fees, airport taxes, club memberships, gift certificates, coupons and vouchers.

Please note : In order to respond quickly and efficiently, we only handle requests for orders that were made more than 7 days and less than 6 months ago.

How long does it take for my Miles to be validated?

It varies from 48 hours to 90 days, depending on our partner retailers.
Tour operators and service providers generally validate Miles within a minimum of one month after completion of the stay or usage of the service.

In the case of paying for an order in several instalments or deferring it, the Miles may also be credited within a minimum period of one month after your final payment has been completed.

What is the difference between Miles and Level Miles?

This distinction is no longer made as Level Miles have been replaced by XP (Experience Points).

What is the validity of the Miles in my Flying Blue shop for Miles account?

The balance of your Flying Blue shop for Miles account, including your validated Miles earned after a purchase and bonus Miles, is automatically reset if you have not earned 250 validated Miles following one or more purchases in the twenty-four (24) months after you sign up with Flying Blue shop for Miles.

After reaching this initial amount, your Miles are automatically transferred after each validated purchase.

Why are my Miles still pending in my account?

If your Miles appear as ‘pending’ in your account, it is because they have not yet been validated by our partner retailer.

The validation period for Miles varies from 48 hours to 90 days, depending on our partner retailers. The Miles validation period is different for every retailer. The product return and refund policy in place may vary from one retailer to the other. We suggest that you consult all the conditions for earning Miles on the retailer’s profile.
Tour operators and service providers generally confirm Miles within a minimum of one month after completion of the stay or usage of the service.

In the case of paying for an order in several instalments or deferring it, the Miles may also be credited within a minimum period of one month after your final payment has been completed.

If these validation times are exceeded, please contact our Customer Service and include your purchase invoice.

Why do my Miles appear as non-validated in my account?

There are various reasons why Miles can appear as non-validated:

  • The partial or complete return of your order;
  • The use of a promo code that has not been passed onto the Flying Blue shop for Miles programme;
  • A problem with payment of your order;
  • The use of a promo offer from a works council;
  • Full payment of your order with a voucher, credit or gift card;
  • Consultation of another website during your order;
  • Specific retailer conditions for giving Miles;

If none of the above reasons explains why your Miles have not been validated, and if your order was made more than 7 days and less than 6 months ago, please contact our Customer Service.

I forgot to login before making a purchase. Can I still receive my Miles?

Unfortunately, it is not possible to earn Miles retroactively. When making your next purchases, always make sure to visit the partner retailer’s website via Flying Blue shop for Miles, so that our cookies can be filed on the site, and we can give you Miles.

What happens if I cancel a purchase I made or if I want to be refunded?

You can cancel purchases and be reimbursed, just as you would be directly from a retailer. However, Miles cannot be earned for cancelled or refunded orders.