Frequently asked questions - Miles
How do I earn Miles via the Flying Blue shop for Miles website?
Do I have to visit the Flying Blue shop for Miles website every time I make a purchase in order to earn Miles?
How are Miles calculated on my purchases?
Why can I earn more Miles with one company than another?
I often visit an online shop but it does not appear on the Flying Blue shop for Miles website. How can I have them added?
I am interested in a specific company but they no longer appear on the list. Why is that?
Are Miles earned through Flying Blue shop for Miles valid throughout the year, and can I earn them when shopping the sales?
Are Miles earned through Flying Blue shop for Miles valid with the use of promo codes found on a third party website?
Can I earn Miles on all the products that are sold by the partner companies?
Is it more expensive to make my purchases via Flying Blue shop for Miles?
My Miles do not appear in my Flying Blue shop for Miles account, why is that?
I contacted you about some missing Miles relating to a purchase. How much time must I wait until I see my Miles appear?
The amount of Miles or my order is not correct. How can I communicate this to you?
How long does it take for my Miles to be validated?
What is the difference between Miles and Level Miles?
What is the validity of the Miles in my Flying Blue shop for Miles account?
Why are my Miles still pending in my account?
Why do my Miles appear as non-validated in my account?
I forgot to login before making a purchase. Can I still receive my Miles?
What happens if I cancel a purchase I made or if I want to be refunded?