The English version of shop for Miles is under construction, for an improved customer experience we advise you to switch the language to French. We apologize for this inconvenience.

Frequently asked questions

Flying Blue shop for Miles

What is Flying Blue shop for Miles?

How can I sign up for Flying Blue shop for Miles?

Once I have signed up, how do I access my Flying Blue shop for Miles account?

Can my Flying Blue shop for Miles membership be cancelled?

I have forgotten my Flying Blue password!

How do I update my details?

Miles

How do I earn Miles via the Flying Blue shop for Miles website?

Do I have to visit the Flying Blue shop for Miles website every time I make a purchase in order to earn Miles?

How are Miles calculated on my purchases?

Why can I earn more Miles with one company than another?

I often visit an online shop but it does not appear on the Flying Blue shop for Miles website. How can I have them added?

I am interested in a specific company but they no longer appear on the list. Why is that?

Are Miles earned through Flying Blue shop for Miles valid throughout the year, and can I earn them when shopping the sales?

Are Miles earned through Flying Blue shop for Miles valid with the use of promo codes found on a third party website?

Can I earn Miles on all the products that are sold by the partner companies?

Is it more expensive to make my purchases via Flying Blue shop for Miles?

My Miles do not appear in my Flying Blue shop for Miles account, why is that?

I contacted you about some missing Miles relating to a purchase. How much time must I wait until I see my Miles appear?

The amount of Miles or my order is not correct. How can I communicate this to you?

How long does it take for my Miles to be validated?

What is the difference between Miles and Level Miles?

What is the validity of the Miles in my Flying Blue shop for Miles account?

Why are my Miles still pending in my account?

Why do my Miles appear as non-validated in my account?

I forgot to login before making a purchase. Can I still receive my Miles?

What happens if I cancel a purchase I made or if I want to be refunded?

My pot

How and when do I receive my Miles in my Flying Blue account?

I did not receive my Miles transfer into my Flying Blue account, why not?

Can I use my Miles to make purchases?

Can I exchange the Miles in my account for money?

Can the Miles in my Flying Blue shop for Miles account expire?

My account

Can I view the history of my Flying Blue shop for Miles purchases?

Where can I see the messages I have exchanged with Customer Service?

How can I subscribe to the Flying Blue shop for Miles newsletter?

How can I unsubscribe from Flying Blue shop for Miles newsletter?

How do I close my Flying Blue shop for Miles account?

Current offers

What are the current offers?

Operation referral

How do I become a referee?

What is a referral?

What are the validation conditions for my referral bonus?

How can I view my list of referrals?

How can I remind my referral to register or make their first purchase?

Why have I not been credited with my referral bonus?

My Shopping Companion

What is My Shopping Companion?

How do I add My Shopping Companion on my browser?

How do I earn more Miles with My Shopping Companion?

My Shopping Companion does not detect a partner retailer, why not?

Does My Shopping Companion work with all browsers?

How do I uninstall My Shopping Companion from my browser?

What are the bonus Miles for all first downloads of My Shopping Companion?

Why have I not received my bonus Miles for my initial download of My Shopping Companion?

Browser and Cookies

Why is it important to allow cookies from our website?

What is a cookie?

What types of cookies are used on the website?

How do I configure my browser to earn Miles?

Security

Is my personal data well protected?

Can I be contacted by one of your retailers?